FAQs

Learn more about life insurance products, managing your coverage and account, filing claims, and find answers to other common questions.

Managing your account online

To create an account you must click on Create a New Account on Customer Service Center log in page. You must have your contract or certificate number, your date of birth, the last four digits of your social security number, and a valid email address in order to create an account. Your contract number is located on your premium notice or Certificate of Insurance. Just click “Create an Account” to get started.

If you have trouble logging into your online account, please contact New York Life for additional assistance.​ .

Our Customer Experience Team is available to assist you from:
Monday - Friday: 8 a.m. to 8 p.m. (ET)

To change your password, click here or the link “Forgot Your Username or Password?” on the log-in page.

If error messages persist while trying to register or access your online account, please contact New York Life for additional assistance.

Our Customer Experience team is available to assist you from:
Monday - Friday: 8 a.m. to 8 p.m. (ET).

Our customer experience team is available to assist you from:
Monday - Friday: 8 a.m. to 8 p.m. (ET)

Questions about your coverage?

Current customers can log in or create a new account to view coverage
details and manage their payments, beneficiaries, and more.